help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe battery is draining too quickly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-02-2023 05:09 - last edited on ‎06-02-2023 08:03 by Fitbit Moderator

‎06-02-2023 05:09 - last edited on ‎06-02-2023 08:03 by Fitbit Moderator

My battery is running out so fast! It is not even lasting 24 hours before the luxe dies. I've turned off everything I can, restarted the luxe and checked everything is updated but still nothing helps?!

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎06-02-2023 08:07

‎06-02-2023 08:07

Hi there, @rachelagibbo. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please confirm that you've tried the following:

  1. Confirm your Luxe has the latest firmware version. For more information please visit How do I update my Fitbit device? and What's changed in the latest Fitbit device update?
  2. Check to see if you’re using high battery use features. For more information please visit Can I extend my Fitbit device's battery life?
  3. Let’s try a 3 press restart with your charging cable. For more information please see How do I restart my Fitbit device?
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎06-02-2023 10:23

In response to MarreFitbit

‎06-02-2023 10:23

Hi,

Like I said, I have tried all of those things and the battery is still draining. What else can I do? Its disappointing how bad the battery is and I will be looking at returning for a refund if I cannot sort it.

Best Answer