02-25-2024
07:45
- last edited on
02-26-2024
05:00
by
MarreFitbit
02-25-2024
07:45
- last edited on
02-26-2024
05:00
by
MarreFitbit
Very bad product. Battery lasts only for a day.
Moderator Edit: Clarified subject
02-26-2024 05:05
02-26-2024 05:05
Hi there, @Prithiviraj1960. Welcome to the Fitbit Community Forms. I'm sorry to hear that your Luxe's battery is draining in less than a day. We‘re taking your comments and sentiments in regards to our products and services into consideration.
I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.
For more information about our warranty, see fitbit.com/legal/returns-and-warranty
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02-26-2024 08:57
02-26-2024 08:57
02-26-2024 09:00
02-26-2024 09:00
My post was after talking to your customer service and they have closed the case by stating it can't be repaired. As it is out of warranty (18 months old) they can't replace also. So I presume your product life is only one year. Very bad product and I regret buying it.