Luxe battery issues

[Baguadule]

Hi!

I don’t sync my watch with my phone for call or message alerts. I just use it for exercise and as a watch. I bought it after about seven years with the Fitbit Alta, which worked great.. The Luxe has been a big disappointment. The battery started failing after two and a half years. Is there a way to repair it? Does the Fitbit Inspire have a longer lifespan?

Moderator edit: updated subject for clarity

[MaCrisGBFitbit]

Hello @Baguadule!  Welcome to our community forums!

I'm sorry to hear that your Luxe is running out of power faster than expected.

• Have you recently increased your use of apps that require GPS?
• Prevent the screen from turning on every time you turn your wrist. If you move your hands a lot, your device's screen may turn on more often than you think.
• Turn off notifications you don't need, including alerts from your phone apps, alarms, and reminders to move.
• Verify your phone OS is up to date.

Please restart your Luxe and charge your Fitbit to 100%, preferably connected to a computer, and use it as you normally do to check if the battery lasts longer. 

 For more information, please visit Can I extend my Fitbit device's battery life?

[Baguadule]

Hello, no I don't use the GPS, I just connect my watch to sync with my phone once or twice a day, no call or message alert . Now I have to charge it like several times a day to be sure it last through the day... is there a way to send it somewhere to be fixed?

[MaCrisGBFitbit]

Thank you for your reply @Baguadule! 

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.