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Luxe battery level on phone app different that level on device. Not updating when syncing

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‎02-07-2022 23:41

‎02-07-2022 23:41

The luxe battery level on my phone app states 51%, however on the device it states 15% and I got an email that the battery is low.  I rarely check my emails or the device for the battery level, but I look at it everyday when I check my phone.  I’d like my phone app to sync. 

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‎02-08-2022 05:25

‎02-08-2022 05:25

@SunsetRunner   I suspect you are an iPhone user.  This is a known bug with the iOS app.  You can get the correct battery charge by force quitting the app, then re-opening it.  I know that the Luxe font is very small and it is hard to read the battery level on the screen.  You will need to force quit/re-open daily, or more often, to follow your battery charge on the app.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎02-08-2022 08:25

In response to LZeeW

‎02-08-2022 08:25

Thank you for the information. It’s disappointing as I like my Luxe and hoped it could handle such a basic thing as work with an IPhone - oh well. I appreciate your advice. Aloha

"Come on people now, smile on your brother, everybody get together, try to love one another right now" The Young Bloods
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