Luxe battery stops charging at 99%

[JillWB]

Hi. My Luxe doesn't ever get to 100% charged. It goes as far as 99%, then just stays there. Right now, it's been at 99% for 45 minutes. Is this normal? Thank you in advance for any information you can provide.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @JillWB.

I’m sorry to hear about the difficulties you experienced with your Fitbit Luxe.

If you haven't done so, please restart your Tracker by following these instructions.

You can find some other instructions that might be of help in this article.

Hope this helps.

[bermudagirl · Accepted solution]

It does stay there for awhile but will go to 100%

[JillWB]

Thank you. I have tried most of those things with no success. It gets to 99% very quickly but then seems to "stagnate". Last night, it finally got to 100% after being at 99% for almost an hour!

[JillWB]

So this is normal, I guess. It just seems so strange that it goes to 99% so quickly and then to 100% so slooooowwwwwly!

[EdsonFitbit]

Thanks for the update, @JillWB.

Charging your Fitbit Luxe to 100% may take 1-2 hours.​ I'm glad to hear that it finally got to 100%.

@bermudagirl Thank you for your comment.

Have a nice day.