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Luxe battery won't hold the charge

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‎07-20-2021 16:41 - last edited on ‎07-20-2021 18:38 by Fitbit Moderator

‎07-20-2021 16:41 - last edited on ‎07-20-2021 18:38 by Fitbit Moderator

When will the Luxe battery drainage issue be resolved? I used my Luxe for the first time today, charged it to 100% and it drained to zero in less than 6 hours with only a handful of notifications, etc. I have the most recent version of the Fitbit app, so please do not tell me to update. I would like an update on when Fitbit anticipates this issue will be resolved so that if it will not be resolved shortly, I can return my device in the 45 day window.

 

 

Moderator Edit: Clarified subject

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‎07-20-2021 18:42

‎07-20-2021 18:42

Hi there, @Soniaschrager. Welcome to the Community Forums. Thanks for making sure that your Fitbit Luxe and Fitbit app are both up-to-date. We‘re taking into consideration your comments and sentiments in regards to our products and services.

 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

 

If your phone is included in the list above, please sync your Luxe and then uninstall and reinstall the Fitbit app. Once you've done this, test your Luxe's battery life to see if it has improved. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎07-20-2021 18:42

‎07-20-2021 18:42

Hi there, @Soniaschrager. Welcome to the Community Forums. Thanks for making sure that your Fitbit Luxe and Fitbit app are both up-to-date. We‘re taking into consideration your comments and sentiments in regards to our products and services.

 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

 

If your phone is included in the list above, please sync your Luxe and then uninstall and reinstall the Fitbit app. Once you've done this, test your Luxe's battery life to see if it has improved. 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-06-2022 15:21

In response to MarreFitbit

‎07-06-2022 15:21

Do you lose Data if you sync, uninstall and then reinstall Fitbit luxe ?( eg solution for battery drain)

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