Luxe battery won't hold the charge

[HannahLdn]

My Luxe battery always lasted a good 5 days, until this week. Now it’s draining 60% in a day. I have the latest version of the app and I’m not using the Fitbit any differently. What’s going on? Do I need to return it?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @HannahLdn. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Luxe. I understand where your concern is coming from. 

Before considering other options, please try restarting your Luxe. For instructions, see How do I restart my Fitbit device?

If the issue continues, please delete and then reinstall the Fitbit app.

Hope that helps. 

[HannahLdn]

No joy with updating the Luxe or restarting it (which I’ve tried a couple of times). Is another update coming or should I attempt a factory reset? I think I saw on another thread that can help?

Thanks

[Gaicare]

I have had my luxe since 8/15 and will only hold the charge 2 days.  Very frustrating.  Trying to determine if I should return it 

[HannahLdn]

Same - I get about a day out of mine. I keep hoping for an update to fix it. Some people have had luck with a factory reset - but it hasn't worked for me. If anyone from Fitbit is monitoring these posts, can you tell us if an update will ever come or if our only option is to return it now? 

[Gaicare]

I’m ready to send back. I wish I had researched this prior. Never had a problem with my Ultra

Thx
Gail

Sent from my iPad

[Mintymoon]

I got a Luxe last week Tuesday, it died Friday. Returned it for a new one on Saturday. Today is Wednesday, the new one is now dead. Shouldn't Fitbit recall the Luxe if it's a product issue? I will be returning this one again and calling the store's corporate office to have them stop carrying the item. 

[Gaicare]

I have set up a return with Amazon and ordered the one I had which worked great, it only got old and was ready for replacement. I wish I had researched the Luxe prior to buying it.

Gail

Sent from my iPad