Luxe battery won't hold the charge

[DeltaLibra95]

I have owned multiple FitBits over the years and was excited about the Luxe. This product has been an extreme disappointment. The battery life is horrendous. It drains after only 1 day of use. Every night it charges overnight and every day I receive the “battery low” message. I am about to go back to my Inspire. If the Luxe had been my introduction to the FitBit products, I would immediately walk away from the company. Because I know there are better products, I will not leave just yet.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DeltaLibra95. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team before posting here and they provided you with some steps to try. If you still need help, please feel free to contact our team back so they can continue assisting you.

Have a good day. 

[DeltaLibra95]

Yes I did contact Support and the recommendation was to minimize the use of the features for which I purchased the product. To me that is unacceptable. Why pay for a better product only to be told not to use all of its features to save battery life.

Moderator Edit: Personal info removed

[MarreFitbit · Accepted solution]

@DeltaLibra95 I understand how you must be feeling. 

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

If the suggestions our Support Team have provided don't work, please feel free to contact our team back so they can see what your options are. 

Thanks for your understanding. Have a good day!