Luxe becomes unresponsive every day

[sfc_hutch]

I’ve had my Luxe since August 2022 and it freezes daily when I get no response from the screen and it won’t sync.

I restarted it via both methods described on your website (when I was actually able to get into the settings).  That works temporarily. Sometimes will last until the next day, and sometimes it will freeze again the same day. 

Any suggestions would be appreciated!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @sfc_hutch. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

[Socksnsocks]

I have exactly the same problem as you.

Commenting for visibility of issue!

[MarreFitbit]

Hi there, @Socksnsocks. Thanks for stopping by in the Community Forums. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.