Luxe blank screen and I don't have the charger to reset it

[acardwell415]

My screen is unresposive/black on my Luxe, and it's not connecting to Bluetooth. I know the battery is not dead. I just charged it this morning, and saw it had 45% battery. I'm at work and don't have my cable, or I'd plug it in to reset. Is there a way to restart it without a cable?

Moderator Edit: Clarified subject

[Julia_G]

Hi, @acardwell415 on some of the more advanced trackers, and the smartwatches, you can restart from the device without needing to plug it in to charge.  Unfortunately it is not possible to restart the Luxe without plugging it in using the charging cable.

Welcome to the forums!

[MarreFitbit · Accepted solution]

Hi there, @acardwell415. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe screen went blank while you were at work. Thanks for the details you've provided, I'll be glad to help!

As @Julia_G has mentioned, please note on Fitbit Luxe there's no way to reset/restart it without the charging cable. With that being said, I'd like to know if you're still having issues with the screen?

If that is the case and if you're now able to use the charging cable, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Let us know how it goes.