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Luxe blank screen

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‎06-17-2023 06:57 - last edited on ‎06-18-2023 04:21 by Fitbit Moderator

‎06-17-2023 06:57 - last edited on ‎06-18-2023 04:21 by Fitbit Moderator

Luxe black screen. Tried all suggestions. When reset vibrates, briefly shows a few pixels then disappears. Is syncing. Seems purely a screen issue. Tried changing clock - no luck. 

Moderator Edit: Clarified subject

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‎06-17-2023 18:15

‎06-17-2023 18:15

@Edinburgher If you're not able to factory reset it because the screen isn't working, I'd assume this is a hardware issue and you'll need to talk to customer support.

I'm not sure if you've tried restarting it from the charger, but here are the instructions below to give it a shot:

LuxeRestart.JPG

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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3 REPLIES 3

‎06-17-2023 18:15

‎06-17-2023 18:15

@Edinburgher If you're not able to factory reset it because the screen isn't working, I'd assume this is a hardware issue and you'll need to talk to customer support.

I'm not sure if you've tried restarting it from the charger, but here are the instructions below to give it a shot:

LuxeRestart.JPG

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎06-18-2023 04:24

In response to Heather-S

‎06-18-2023 04:24

Hi there, @Edinburgher. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Luxe before reaching out. @Heather-S Thank you so much for your help and advice!

I've seen our Support Team is now helping you to solve the issue with your Luxe. If you haven't done so yet, please check your inbox for updates about your case. 

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎06-20-2023 10:22

In response to Heather-S

‎06-20-2023 10:22

Thanks. That’s what I thought. Having contacted customer support I have now sent it back to Fitbit more than a little surprised that it can take up to 10 working days to get from Scotland to Netherlands, which means I’ll obviously be without a solution or fitbit  for an unacceptable long time. Have been considering Apple and this may well make the decision for me.

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