Luxe changed from central time to Mountain 1/31/2022

[maph]

At 9:30 a.m. (Central time on Fitbit) I started walking to get my hourly steps. & less than 10 minutes later while retrieving my newspaper the time registered 8:38.........  Checked my computer Dashboard & saw I was on Mountain time?????    Correct date & slleep time showing........... As I'm typing this at 9:29 it is really 10:29.  About to manually change time zone.

[EdsonFitbit]

Welcome to the Fitbit Community, @maph.

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

For instructions on how to change the time on your Tracker, please visit this article.

In addition, you can restart your Tracker by following these steps.

Hope this helps.

[maph]

It is 2/8/22 and my fitbit Luxe again automatically went from Central to Mountain time  (no travel by me).  My Dashboard shows Mountain time and I did not change it, I have restarted my Luxe and that did not fix the issue.  I will again correct my dashboard  and I guess just wait to see if it lasts more than a week this time.

[EdsonFitbit]

Thanks for your response, @maph.

In this case, I would recommend setting up your Fitbit Luxe as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[maph]

Just to keep you up to date on my issue.....Yesterday I followed your suggestion & setup as a replacement device. The fitbit time (central) was correct when I got up on 2/9/2022. At 1:46 p.m. my fitbit registered 12:46 p.m. I showed this to my friend who bought her Luxe the same time I purchased mine & verified hers was on the correct time.  As I sat down to report this to you it had changed back from mountain time to central without my correcting my settings.  Obviously we are not solving the problem.

[EdsonFitbit]

Thanks for the update, @maph.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.