help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe continues to blank out & become unresponsive

‎07-05-2025 11:35

‎07-05-2025 11:35

I've had my Luxe for just over two years and I feel that that is the normal lifespan of Fitbit watches. The Luxe started becoming unresponsive about three weeks ago. Since then, I have reset it with the charge cable, changed clock face then back again, let it completely discharge and charged it, reset it back to factory settings, uninstalled & reinstalled the app and paired it to my phone again. As a last resort, I've turned off all notifications and mirrors to my phone. Now, it's at the point that once I reset it with the charger within 10 minutes it's unresponsive again. Are there any other suggestions I may have missed aside from getting a new watch? If I have to buy a new watch, I probably won't be a Fitbit as I've come to the conclusion they only last 2 years or so and that is a bit ridiculous to have to buy a new smart watch every two years.

Best Answer
3 REPLIES 3

‎07-06-2025 03:16

‎07-06-2025 03:16

I have the same probleme and i dont know how to resolve it

Best Answer

‎07-07-2025 06:58

‎07-07-2025 06:58

I’m having the same issue as well after the same-ish timeline. Hoping this is a solution rather that a replacement. It’s the battery dying mid workout that gets me 😢

Best Answer

‎07-21-2025 08:56

‎07-21-2025 08:56

I'm having the same issue! And from looking in this forum and online, so are a lot of people. Mine is just over 2 years old. I got it to replace my Charge which gave me a significant burn on my wrist. Really not impressed with the quality of these products!

Best Answer