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Luxe crashing and losing data

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‎05-09-2022 01:41

‎05-09-2022 01:41

I had a problem when I first got my Luxe last year when it kept crashing and restarting. Then it seemed to have been solved but in the last few days I have three times lost chunks of my cycle rides, presumably while it restarts, and yesterday I saw it power off and restart when I wasn't doing anything in particular. Has there been some update that has made it unstable? Is this also the cause of the lost sleep tracking data that others are reporting?

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‎05-11-2022 16:40

‎05-11-2022 16:40

Thank you for visiting the Fitbit Community, @RGFrankfurt.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

 

There hasn't been any firmware update for this device lately. I would recommend restarting your Tracker by following the two different ways stated in this article.

 

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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