Luxe deleted my steps after syncing

[Knelson33]

My Fitbit just randomly erased all my data today. I had two workouts and now it just reads, both the watch and app, that I’ve only taken 500 steps and 500 calories (it’s almost 5 pm, and with 2 workouts, it should be closer to 1800 cals and 8000 steps).

any ideas? I’ve restarted, charged, turned Bluetooth on and off. Ugh!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Knelson33. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. 

While reading your post, I was wondering if you sync your Luxe periodically? Did you sync your Luxe before all this data was recorded? 

If you didn't sync your Luxe before that event or not even the day before yesterday, please note that what happened to you is an expected behavior. You should have logged in to sync the tracker before you began wearing it.

If you remember the exact amount of steps or the name of the activity you performed, you can try manually logging the activity. For more information, see How do I add, edit, or delete Fitbit data and activities?

[Jennk22]

This same issue is happening to me. It seems like something wrong with the app. I’ve been using it for over a year without issue and just the last couple days it’s been not syncing, taking forever to sync, or if it does the data gets deleted.