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Luxe deleting ~1000 steps after logging walks

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‎12-31-2021 17:47

‎12-31-2021 17:47

The past several days I’ve been going on walks. Immediately afterward I check my step count and then log the walk as exercise. A few seconds later the app syncs and takes away anywhere from 1000-1500 steps. Is there a way to prevent this from happening or to add the steps back on?

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4 REPLIES 4

‎01-01-2022 20:14

‎01-01-2022 20:14

No idea but I lost over 7500 steps today. I’m so angry! I reached out to the chat feature on the app and they say they’ll get back to me. We’ll see. 

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0 Votes

‎01-02-2022 16:11

In response to Probationgail

‎01-02-2022 16:11

I also lost thousands of steps today. 
I went thru the chat feature and was told that I must have reset my device. Which I did not!
And that the only way to get the steps back is to manually add them as an activity. 
Curious what you were told and if you got yours back? 

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0 Votes

‎01-02-2022 17:35

In response to Probationgail

‎01-02-2022 17:35

Fingers crossed they do get back to you! It’s so frustrating to see your hard work disappear like that!

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‎01-02-2022 17:38

In response to BellaMFG

‎01-02-2022 17:38

I haven’t reached out yet, but I definitely didn’t reset my device either! This has happened every time I log my walks and when my fitbit automatically recognizes walks as well. But thanks for the tip on adding them manually! I’ll just have to do that from now on. 

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