Luxe dies whenever I try charging it

[JSAZ]

Everytime I charge my Luxe, it literally dies.   It will remain dead for about 24 hours and then when I try to charge it AGAIN, it will suddenly start charging from 1% battery.   

I changed the clock face as was recommended but that has done nothing to improve this.  It is literally every time I try to charge this thing, no matter if it's at 60% or 15%, the charge kills the Luxe.

Resetting it by pressing the button 3 times with a pause in-between does nothing.   This has been happening for a couple of months now and it's frustrating as I lose a whole days worth of data (and I'm OCD about keeping track of these things).

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JSAZ. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe dies whenever you try charging it. I understand where your concern is coming from, I will do my best to help you with this!

As per the description of your post, it could be a sign the contacts need cleaning. Dust and debris can accumulate over time. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?

Additionally, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Use only UL-certified wall chargers
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

[JSAZ]

I appreciate the information - I have done all those little tricks already.  It doesn't help.   I put it on the charger this morning and as expected, it vibrated and showed 4% charge left (I tried charging it yesterday at 53%).  It's charging now but I lose a days' worth of data every single week because of this.    I've used one Fitbit or another for 9 years and never had these problems until the last few months.

[JSAZ]

Unfortunately, it's still happening.   It will be dead for 24 hours now.  So I'll lose a days' worth of data.   Not really a big deal in the scheme of the world but Fitbit is officially no good anymore.   I know by browsing these boards that other Luxe users are having issues.   I would say you have a problem with this product Fitbit.   What will you do about it?

[RCS24]

I have the same issue and none of the suggested fixes work. My device will not turn on at all. 

[Gardenmagician]

I have had exactly the same problems you are describing and also for the last year. I have a Luxe model. 
I find it condescending by the technical help to suggest all the things they do to fix it knowing we have already done all those tries. 
I am ready to move on to another company for a fitness tracker. I had the app premium subscription for a year and canceled it because it was a waste of money when you can not get your data most days….