Luxe doesn’t sync any more after upgraded Fitbit app

[BlueStar-WhiteB]

I’ve been using Fitbit luxe for a few years. Previously when I upgraded the firmware, the old luxe’s battery was constantly drained and then I got a replacement. So I don’t have the latest firmware on my new luxe.

I updated Fitbit app last week and since then nothing was syncing. Luxe is still paired, the sync now button turns into a forever moving circle after I press it.

I attempted the following fixes:

1. Restart Fitbit luxe 

2. uninstall Fitbit app, restart iPhone, install Fitbit app again

3. Forget luxe in Bluetooth and turn off Bluetooth, turn on Bluetooth again and pair 

I’m out of ideas, please help.

iPhone 13 Pro: IOS 18.5

fitbit app: 4.46

luxe firmware: 20001.151.16

[123Activity123]

I’ve got the same thing it happens every day intermittently. I purchased a new Fitbit about a year ago and updated phone as well. It’s irritating. I wish I had an answer for you. I don’t know about Fitbit anymore.

[BenReynolds]

Same for my android. Phone is Droid 15. Battery ran out.recharged. Will pair but not synch. Occasionally, I get a settings message that fitbit device will read  everything on phone --deny or allow. Choosing either makes no difference. Message reappears x10..

Perform the recommended steps. No joy.