help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe doesn’t tell me when I get notifications

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-19-2021 12:31 - last edited on ‎09-19-2021 16:20 by Fitbit Moderator

‎09-19-2021 12:31 - last edited on ‎09-19-2021 16:20 by Fitbit Moderator

My luxe doesn’t tell me when I get a text, phone call or notifies me every hour when I need to exercise. All notifications are on

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
4 REPLIES 4

‎09-19-2021 16:20 - last edited on ‎06-14-2023 07:52 by Fitbit Moderator

‎09-19-2021 16:20 - last edited on ‎06-14-2023 07:52 by Fitbit Moderator

Welcome to the Fitbit Community, @Jax1159.

Thank you for the information provided.

Please make sure Sleep Mode and Do Not Disturb (DND) are turned off. For instructions on how to navigate your Fitbit Luxe, please visit this article.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎09-20-2021 03:07

‎09-20-2021 03:07

I have the same problem, and the two solutions proposed by Edson Fitbit don't work (Sleep Mode and Do Not Disturb (DND) are turned off on my Luxe). 

Best Answer

‎09-20-2021 04:10

In response to Toulouse1

‎09-20-2021 04:10

Thankyou for the reply, annoying that this cannot be resolved

Sent from my iPhone
Best Answer

‎09-20-2021 12:46 - last edited on ‎06-14-2023 07:55 by Fitbit Moderator

In response to Jax1159

‎09-20-2021 12:46 - last edited on ‎06-14-2023 07:55 by Fitbit Moderator

Welcome to the Fitbit Community, @Toulouse1.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

In this case, I would recommend restarting your Fitbit Luxe by following these instructions.

In addition, in this article you can find useful troubleshooting steps to resolve issues with notifications.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes