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Luxe doesn't track auto exercise

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‎07-13-2022 07:29 - last edited on ‎07-13-2022 14:22 by Fitbit Moderator

‎07-13-2022 07:29 - last edited on ‎07-13-2022 14:22 by Fitbit Moderator

I tried everything to get my Fitbit Luxe to track auto exercise, I.e. walking. This only works intermittently, but lately not at all. I did all of the following in various orders:

  • Updated app, logged off and back in again
  • Reset Fitbit
  • Switched auto recognition on and off
  • Disconnected Bluetooth and reconnected
  • Switched phone off and on again ... 

All these steps several times ... it just won't work. It's hugely disappointing that such a basic feature is so unreliable. The Luxe cost a ton of money, it's really just bad. 

 

What else can I do? Where can I go for a product exchange?

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎07-13-2022 14:22

‎07-13-2022 14:22

Thank you for visiting the Fitbit Community, @HV72.

 

I’m sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for trying to get them resolved before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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