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Luxe has a black screen

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‎01-26-2022 14:55 - last edited on ‎03-27-2025 21:00 by Fitbit Moderator

‎01-26-2022 14:55 - last edited on ‎03-27-2025 21:00 by Fitbit Moderator

I'm only getting a black screen with lines, feeling it vibrating and getting messages and such but can't see anything. I purchased this Christmas, it did not fall nor any damages was done to it. Help please...

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎01-26-2022 17:33

‎01-26-2022 17:33

Welcome to the Fitbit Community, @TashMar.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Luxe. Thank you for the information provided.

 

Please restart your Tracker by following these steps.

 

In addition, you can try to change your Fitbit device's clock face. For instructions, please visit this article.

 

Hope this helps.

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‎01-26-2022 17:55

In response to EdsonFitbit

‎01-26-2022 17:55

Tried this, the screen is still black

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‎01-27-2022 12:01

In response to TashMar

‎01-27-2022 12:01

Thanks for your response, @TashMar.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

Have a nice day.

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‎01-28-2023 17:46

In response to TashMar

‎01-28-2023 17:46

Hi, my wife's Fitbit Luxe was having this issue today (January 28, 2023) and she was also unable to get it to reboot via this method. She said this happened once before and she was able to reboot it.

 

I tried as well and it did not work. However, I left it on the charger for about ten minutes and then tried again. No luck.

 

I tried several times and finally I just tapped the button on the charger 5 times a little faster than once per second.

 

It then vibrated and powered on. The power is at 6%, so I think it was just "beyond dead" in the battery and wouldn't reboot until charged a bit.

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