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Luxe has developed horizontal lines across the screen

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‎11-12-2022 19:34 - last edited on ‎11-14-2022 07:22 by Fitbit Moderator

‎11-12-2022 19:34 - last edited on ‎11-14-2022 07:22 by Fitbit Moderator

I’ve had my Luxe for 4 weeks and the display is either green horizontal lines or just totally black.  I have tried the reset numerous times and it doesn’t reset. How do I get this to reset and restart?

 

 

Moderator Edit: Clarified subject

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‎11-14-2022 07:46 - edited ‎06-01-2023 14:37

In response to NellyG

‎11-14-2022 07:46 - edited ‎06-01-2023 14:37

Hi there, @KellyMH225. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out.

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow @NellyG's advice. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎11-14-2022 02:50

‎11-14-2022 02:50

Hi @KellyMH225 As the restarts you have done haven't fixed the issue, contact Fitbit Support  Ho0efullybthey will be able to help you.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎11-14-2022 07:46 - edited ‎06-01-2023 14:37

In response to NellyG

‎11-14-2022 07:46 - edited ‎06-01-2023 14:37

Hi there, @KellyMH225. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out.

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow @NellyG's advice. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes