help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe has green lines

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-25-2023 03:21

‎07-25-2023 03:21

I have had my Fitbit Luxe for a couple of months and quite a few times it has developed green lines or a green screen - sometimes it just gets better on its own and the first time it happened it got better by restarting it or by fully charging it or by changing the clock design. Now, nothing seems to work, I just have to wait for it. It's so annoying and really bad for such an expensive item. Has anyone found a way around it?I don't think I will be buying another Fitbit again - such a shame as it is a good product otherwise. Any help gratefully received!

Best Answer
0 Votes
3 REPLIES 3

‎07-25-2023 05:36

‎07-25-2023 05:36

Hi there, @VanessaRam. Welcome to the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Best Answer
0 Votes

‎07-27-2023 13:57

‎07-27-2023 13:57

This happened to me after having my Luxe for only 2 1/2 months.  Those green lines.  Then you’ll get thicker lines of different colors.  Sometimes my Luxe got back to normal and then finally it didn’t. From what I read above, it sounds like you’re already talking to customer service. I went through a series of tests with the customer service agent with my Luxe and she determined I needed a new one.  She had one sent to me via USPS that arrived 7 days later.  It was just the watch itself and not the watchband.  It sounds like this is what could happen for you.  Good luck.

Best Answer
0 Votes

‎08-08-2023 08:16

In response to EstuardoFitbit

‎08-08-2023 08:16

Thank you Estuado - I have been on the helpdesk chat again today because the email about my replacement Luxe never came through and so I asked for it to be sent again today. Two people on the chat helpdesk said they would send it again, but despite doing a search of all my folders and checking them all carefully there is no email. I have now messaged Fitbit on Twitter so hopefully will get some help that way.

 

Best Answer