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Luxe has stopped syncing

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‎06-13-2024 23:08 - last edited on ‎06-14-2024 03:59 by Fitbit Moderator

‎06-13-2024 23:08 - last edited on ‎06-14-2024 03:59 by Fitbit Moderator

Luxe stopped syncing a day ago, fine before that. Have tried all suggestions,  getting very upset and frustrated 

Moderator Edit: Clarified subject

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‎06-14-2024 04:02 - edited ‎06-14-2024 04:02

‎06-14-2024 04:02 - edited ‎06-14-2024 04:02

Hi there, @Juliet27. Weclome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not syncing. I understand how you must be feeling, we're here to help you! 

I've seen you contacted our Support Team and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

Maria | Community Moderator, Fitbit


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