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Luxe has stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-23-2026 12:31 - last edited on ‎02-24-2026 03:50 by Fitbit Moderator

‎02-23-2026 12:31 - last edited on ‎02-24-2026 03:50 by Fitbit Moderator

My fitbit won't charge. An x in a red circle comes on the screen a few minutes after I try to charge it. The original charger wire broke so I bought a new one from Walmart.

My watch is unable to update now and therefore I have been unable to use it at all for more than a year. I have bought a new phone in that time.

Any suggestions?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-23-2026 19:00

‎02-23-2026 19:00

@Eliz007 can you please clarify which Fitbit device you have? There is no "Fitbit Luxe 5". Do you perhaps have a Charge 5? 

Community Council Member

Amanda | Wyoming, USA

Pixel Watch 4, Inspire 3, Sense | Android

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‎02-24-2026 03:53

In response to alexthecat

‎02-24-2026 03:53

Hi there, @Eliz007. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe has stopped working. I understand your concern, I will do my best to help you with this! @alexthecat Thanks for trying to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎02-24-2026 05:08

In response to MarreFitbit

‎02-24-2026 05:08

Hi
I called customer service at fitbit and they could do nothing to help with my problem. They only offered a discount on a new one which I will never do as this one should be able to be repaired.
It cannot complete updates and there is a X in a red circle whilst charging. Is that because I am not using the original charger? If I have a fitbit charger can I factory reset from that to enable the watch ro work.
The problem was definitely not solved by fitbit customer service.
Thank you.
Elizabeth
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