Luxe hasn't synced in the last two weeks

[Dbsepulveda]

Just realized my Luxe hasn't been syncing  for two weeks with the app on my phone.  

How to fix this problem?  It tracks my steps fine but just doesn't sync.  I depend on this to work for my exercise program with my health insurance.  

Moderator Edit: Clarified subject

[MakMak]

Hi, @Dbsepulveda! Check out this help article with really great troubleshooting steps. After you've tried these, let us know if that worked or maybe we can make some more suggestions.

[MarreFitbit]

Hi there, @Dbsepulveda. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Luxe hasn't synced in the last two weeks. I understand your concern and how important it's to you to have you data updated in the Fitbit app. We're here to help you! 

As a first approach, I suggest following @MakMak's recommendation. 

If the issue persists, please try the steps below in the order listed. Important: Please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.  

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Catman81]

Similar problem with sync, I had to power off and power back on my Android phone to get sync working again. Resets and restarts did not fix anything.