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Luxe heart rate not working

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‎10-08-2021 08:35 - last edited on ‎10-10-2021 15:54 by Fitbit Moderator

‎10-08-2021 08:35 - last edited on ‎10-10-2021 15:54 by Fitbit Moderator

My heart rate is turned on but it’s not tracking thus my sleep is not tracking. I’ve turned it off then on and reset my luxe. Still not working. What else can it be?  What else can I do?  Right now it’s just an expensive watch. 

 

Moderator edit: updated subject for clarity

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‎10-10-2021 15:53 - last edited on ‎06-14-2023 07:38 by Fitbit Moderator

‎10-10-2021 15:53 - last edited on ‎06-14-2023 07:38 by Fitbit Moderator

Thank you for visiting the Fitbit Community, @DebbeK.

Thanks for trying to resolve the issue with your Fitbit Luxe before contacting us.

If you haven't done so please follow the troubleshooting steps in this article to resolve heart-rate readings.

Whether you continue having the same issue after trying the instructions shared above, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

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