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Luxe home screen won't open unless I tap it several times

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‎11-13-2023 15:41 - last edited on ‎11-14-2023 03:12 by Fitbit Moderator

‎11-13-2023 15:41 - last edited on ‎11-14-2023 03:12 by Fitbit Moderator

Luxe home screen won't open unless I tap the face several times. 

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎11-14-2023 03:15

‎11-14-2023 03:15

Hi there, @SRHUTCHINS. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe screen isn't working properly. I'll be glad to help you with this. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps. 

Maria | Community Moderator, Fitbit


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Best Answer

‎11-14-2023 05:08

In response to MarreFitbit

‎11-14-2023 05:08

Ditto. But I’ve always had to do this 🤷‍:female_sign:


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Best Answer

‎11-14-2023 21:34

In response to MarreFitbit

‎11-14-2023 21:34

I have had a similar issue but my Luxe just shuts down in the middle of a workout etc. Then when I put in on charge the logo and the screen comes back immediately, as there is plenty of charge, but all of my exercise data is lost. Customer service tried to help but keep telling me how to charge the Luxe. That’s not my issue! 

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0 Votes

‎11-16-2023 07:21

In response to DiDi3300

‎11-16-2023 07:21

Same. My Luxe completely quit last night at 3:46 a.m. Was fully charged. This has happened about once a week for last month or so. Also I always have to tap it awake constantly.

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0 Votes