Luxe hourly steps don't match with Fitbit app

[Canny]

Today I have recorded 8 consecutive hours of daily step goals on my Luxe watch but only 3 hours are showing on the app. All other data corresponds. Any ideas?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Canny  I've had that happen before with my Luxe. Usually telling the app to sync now works or just reboot your phone. Let us know what happens.

[Canny]

Thanks for your suggestions. I tried both without success. Also restarted watch and reinstalled the app but there is still a discrepancy. Baffling considering all other data synced!

[Odyssey13]

@Canny  which operating system do you have and which phone?

[Canny]

It's Samsung Galaxy 8 - Android

[Odyssey13]

We have the same phone. How long has this been going on?

[Canny]

This is the first time. I think it may be to do with charging it as I charged it for about 40 mins and the hourly step data after that failed to record on app.

[Odyssey13]

Keep an eye on it and see what tomorrow brings. I know it's not going to help much for today, but maybe those missing hours will show up tomorrow.

[Canny]

Thanks for help. Appreciate it!