Luxe is having a hard time to sync with the Fitbit app

[J60]

Fitbit cannot complete updates on my phone. Pull down to update, the green line gets about half way through then stops. Have reset my Fitbit watch. Not worked.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @J60. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is having difficulties to sync with your Fitbit app. I will be glad to help you with this. 

As a first approach, I suggest following the troubleshooting steps provided in this help article Why won't my Fitbit device sync?

If the issue persists, please try the steps below in the order listed: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Lastly, I'd recommend making sure that your Luxe is up-to-date.