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Luxe is not running in the background on my phone

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‎04-28-2023 19:31 - last edited on ‎04-29-2023 10:45 by Fitbit Moderator

‎04-28-2023 19:31 - last edited on ‎04-29-2023 10:45 by Fitbit Moderator

My Luxe no longer seems to be running in the background on my Samsung phone. I've checked all the settings on both the phone and the app, and they are unrestricted. What can be causing this? 

 

Moderator Edit: Clarified subject

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‎04-29-2023 03:53

‎04-29-2023 03:53

Hi, @xtina724 welcome, you may find  Fitbit doesn't sync with Samsung. - Fitbit Community offers you a way forward.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

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‎04-29-2023 10:49

In response to Gr4ndp4

‎04-29-2023 10:49

Hi there, @xtina724. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Luxe. 

 

As a first approach, please follow @Gr4ndp4's tips and recommendations. 

 

Nevertheless, I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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