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Luxe is not showing the correct date and time

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Luxe time and date is out by 3 days and 4 hours 12 minutes so not a timezone problem. I've tried restarting it - any ideas?

Moderator Edit: Clarified subject

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Hi there, @IGS101. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still showing the wrong time and date. I'm here to help you!

As a first approach, may I ask if you already synced your device? Please note that the time will be wrong if your Luxe hasn't synced recently as your Fitbit device uses the time of the device you're syncing with. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. 

If by any chance you run into syncing issues, please see Why won't my Fitbit device sync?

If the issue is still not solved, but you can confirm that your Fitbit device is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

Maria | Community Moderator, Fitbit


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