Luxe is not showing the correct time

[BennyBoy2]

Why not working?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @BennyBoy2. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is not showing the correct time. We're here to help! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

On a side note, bear in mind that the time will be wrong if your Luxe hasn't synced recently as your Fitbit device uses the time of the device you're syncing with. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. 

[crashcookatlive]

for some reason unknown to me my Fitbit Luxe is not showing the correct time of day - how do I get it to sync? and sync with what! I've had this Luxe for over a year and have never had this problem before.  It was low on battery and I attempted to charge it fully but instead of charging it went blank.  There does not seem to be any other problem - it is now 100% charged but is not showing the correct time - it is 3 hours & 33 minutes behind.  

[MarreFitbit]

Hi there, @crashcookatlive. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Luxe is still showing the wrong time, I will do my best to help you with this! 

Did you already sync your Fitbit device? As I've mentioned above, your Luxe may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. Since you've recently recharge it, maybe your Luxe just needs to sync to update the time. 

If you've tried the above but to no avail, make sure you're not running into syncing issues. For more information, see Why won't my Fitbit device sync? 

If the issue is still not solved, but you can confirm that your Luxe is syncing,  I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again.