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Luxe is not syncing all my data to the Fitbit app

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‎03-28-2022 11:35 - last edited on ‎03-31-2022 12:27 by Fitbit Moderator

‎03-28-2022 11:35 - last edited on ‎03-31-2022 12:27 by Fitbit Moderator

There are some sections like zone mins, sleep and battery that aren’t updating on the app. I restarted the device, phone, Bluetooth off and on, uninstalled the app and reinstalled. Nothing worked! Been happening for over a month on a 3 month old Fitbit!

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎03-28-2022 21:30

‎03-28-2022 21:30

My Luxe is now 9 months old and isn’t synching for the last 3 weeks. The time is now 20 min slow too. Not happy!

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‎03-29-2022 19:14

‎03-29-2022 19:14

I am experiencing similar issues in the last two weeks. No matter what I do, my luxe won’t sync without me disconnecting and reconnecting from bluetoooth. This is so disappointing. Fitbit please advise of a fix that is not already listed in the troubleshooting manual. 

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‎03-31-2022 12:43 - edited ‎08-03-2023 12:09

In response to Caitlinalex

‎03-31-2022 12:43 - edited ‎08-03-2023 12:09

Hi there, @Deepikamangla @Caitlinalex @CMART58. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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