help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe is not syncing all my data to the Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-20-2023 13:56 - last edited on ‎02-21-2023 10:54 by Fitbit Moderator

‎02-20-2023 13:56 - last edited on ‎02-21-2023 10:54 by Fitbit Moderator

My fitbit is working well and I can see my step count however, the steps do not show on he app on my phone. It shows that it is synching when I swipe and then has the checkmark for complete but the synch stays at 74%. What should I do please? Thanks in advance.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎02-21-2023 01:42

‎02-21-2023 01:42

Hi @Leslie_CO I would suggest you try two things. First Restart your Tracker  , and then uninstall your appointment your phone and then reinstall it and log back in and sync again. Hopefully that will fix it.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer