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Luxe is not syncing my sleep times accurately

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‎10-17-2023 01:46 - last edited on ‎10-19-2023 07:13 by Fitbit Moderator

‎10-17-2023 01:46 - last edited on ‎10-19-2023 07:13 by Fitbit Moderator

Since the App was updated at the beginning of October my Fitbit has not shown a correct sleep time. It seems to think that I have woken up between 4 am and 5.30 am every morning. Prior to that it was extremely accurate. My Luxe is only 6 months old so I don’t think that is the problem nor has the strap been adjusted on my wrist in that time. I hope somebody can help.

Moderator Edit: Clarified subject

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‎10-19-2023 07:32

‎10-19-2023 07:32

Hello there, @PR19. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Luxe. I understand how important is to you to get your sleep data precisely. 

As a first approach, I'd recommend restarting your Luxe by following these steps and also start syncing your Fitbit device twice in a row once you wake up to make sure all your data can be transferred properly. 

Nevertheless, I recommend taking a look at this help article Why don't I see sleep stages today?

Maria | Community Moderator, Fitbit


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‎10-25-2023 07:10

In response to MarreFitbit

‎10-25-2023 07:10

I restarted my Luxe as suggested and this seemed to work for a couple of days then the same issues started again.

Last night I wore the luxe on my other wrist over night and it seemed to work ok. I will try that for a while on the assumption that sleeping on one side all night affects my arm.

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