Luxe is not syncing + unable to set up

[Littleowl2]

My data stopped syncing last Wednesday. It has worked fine for 10 months. I have tried EVERY single thing I the list of fixes and nothing has worked. Thinking of asking fitbit to send me a new device. Please do not send me all the advice again as I have tried absolutely everything 

Moderator Edit: Clarified subject

[Littleowl2]

Hi,

Yes I think everyone who has raised this issue is struggling to get it fixed despite numerous attempts to go through the trouble shooting steps, please could Fitbit support not only answer my individual requests (which are now a week old) via the form but also offer something to the wider community forum to say what is being done about this?

Thank you

[Bella15]

Strangely the app shows data from this morning before syncing stopped. Watch went from 10000+ steps to 0. Syncing now but watch now on shows 500 steps 😩. Any ideas?

[StrollerOx]

Success at last.    Thank you!  😀

[BCarson2]

That's awesome. Mine still doesn't recognize the tracker.

Get Outlook for Android<>

[LenBr]

Success for me too!!

Thank you all. Resurrection at last! 👏😁

[Francesvminnick]

I trying to get it updated 

[Littleowl2]

Hi everyone, fitbit version 4.28.3 has installed overnight and this seems to have fixed the syncing problem at least for now. Although this took over 2 weeks to solve it does now seem to be fixed at least for me. Hopefully everyone else's is working too 

[FatimaFitbit]

Hello everyone!

Thank you all so much for updating us on this situation and for all your efforts. Our team has been looking for a solution and has recently launched a new version of the Fitbit app. Some users have reported that with this new version of the app they're able to sync their devices again. 

Please try to update your Fitbit app to the 4.28.3 version. If it doesn't work, please restart your phone and try the steps of set up as new device again:

1. Update the Fitbit App to 4.28.3
2. Open the Fitbit app. On the Today tab, tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers/SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings), and "Forget" any Fitbit Trackers/SmartWatches if any are shown.
5. Restart your phone.
6. Open the Fitbit app and re-add the Tracker/SmartWatch (via the Devices icon, top left). How do I set up my Fitbit device? 
7. From the Fitbit app, Today tab, Tap or Hold near to the top of the screen and then drag down to perform a manual sync. 

[BCarson2]

I was finally able to connect my luxe to the app. Thank you for sticking with us until the issue was resolved.

Get Outlook for Android<>