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Luxe is not tracking my AZM accurately

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‎11-11-2023 10:44 - last edited on ‎11-16-2023 04:43 by Fitbit Moderator

‎11-11-2023 10:44 - last edited on ‎11-16-2023 04:43 by Fitbit Moderator

I’m confused by how my Luxe is tracking activity. Yesterday, I logged 19 Active Zone Minutes, yet there was only one minute where my bpm entered into the Moderate activity range. Why is it logging Moderate activity during times when my bpm hasn’t even entered that range?

Moderator Edit: Clarified subject

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3 REPLIES 3

‎11-16-2023 04:44

‎11-16-2023 04:44

Hi there, @SunsetRunner. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is not tracking your active zone minutes accurately. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Have a good day!

Maria | Community Moderator, Fitbit


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‎11-16-2023 09:12

In response to MarreFitbit

‎11-16-2023 09:12

Hi @MarreFitbit! Thanks for your reply. It's actually perfect timing, as I had reached out to support and they told me they didn't have a solution and would escalate the matter to someone who would reach out to me via email. I still haven't had anyone reach out, and I'm also having some strange readings surface with my device's heart rate tracking. It's spiking to huge numbers that are incorrect, as I have manually counted my pulse alongside these readings and found them to be, at times, more than 80bpms different.

I know this isn't your fault, so I don't intend for this to be directed at you, but I'm very frustrated with my device and considering returning it, as it doesn't serve much of a purpose to me if I can't expect realistic readings.

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‎11-17-2023 02:40

In response to SunsetRunner

‎11-17-2023 02:40

@SunsetRunner We‘re taking your comments and sentiments in regards to our products and services into consideration. I get your point and I can understand your frustration and why you're considering returning it. 

I've seen you contacted our team again yesterday and they provided you with new troubleshooting steps. As you were advised, if your Luxe is still not working properly after a few days prior to the steps you tried, do not hesitate to contact our team back so they can continue assisting you. 

Thank you so much for your understanding and your time in working this with us! 

Maria | Community Moderator, Fitbit


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