Luxe is not tracking my heart rate nor sleep data

[DaisyAP]

Have had the Luxe for about a week, tracked my sleep and heart rate first day/night. Has not since, have tried restarting watch, redownloading app. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DaisyAP. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Luxe is still not tracking your heart rate nor your sleep data. I understand your concern, I will do my best to help you with this!

Bear in mind that if your heart rate is not working, your sleep stages won't show up either as this data is calculated by your heart rate readings. 

With the above being said, please try resetting the heart rate settings by following the steps below: 

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Luxe, from the main screen of your Fitbit device, open the Settings app > Heart Rate > tap to turn the setting OFF.
• Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your Luxe once again. 
• Once it's done, restart your Luxe.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible). We also recommend when you're not exercising, wear the tracker just above the wrist bone.

In addition, I suggest checking Why don't I see sleep stages today?