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Luxe is not tracking my sleep data accurately

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‎05-04-2023 15:51 - last edited on ‎05-05-2023 06:17 by Fitbit Moderator

‎05-04-2023 15:51 - last edited on ‎05-05-2023 06:17 by Fitbit Moderator

My Luxe is making up it's own sleep numbers.  Most nights it says I didn't sleep at all, or only slept 1 or 2 hours.  This occurred even when I slept for 10 hours!  My employer requires sleep reporting, so this is costing me money.  I've tried all the "fixes", restart, disconnect, etc.  Nothing works.  One post said to manually add my sleep on the app.  When I attempted to do that, there's an error code that says "Sleep could not be logged."  Help!

 

 

Moderator Edit: Clarified subject

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‎05-05-2023 06:19 - edited ‎05-26-2023 12:12

‎05-05-2023 06:19 - edited ‎05-26-2023 12:12

Hi there, @NG801. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


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‎05-05-2023 11:21

In response to MarreFitbit

‎05-05-2023 11:21

Nothing the team did made any difference.  I still have no 02 readings and a hideous sleep reading.  It says I slept 2 hours and 37 minutes with no time awake last night.  I actually slept 8.5 hours with a single bathroom break about halfway through.  So, nothing is resolved.  Interestingly, I received an email today asking me to return the Luxe.  And the email doesn't say I will get a refund or a replacement, just instructions to send it back.  Communication seems to be a real issue for fitbit.

 

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