Luxe is not tracking my sleep data accurately

[lavjasp]

The luxe is garbage. Sleep regularly doesn’t sync and support simply offer the same useless solutions. How do they get away with it

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @lavjasp. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Luxe is not tracking your sleep data accurately. I understand where your concern is coming from. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Luxe. Stay tuned to your inbox!

Thanks in advance! 

[lavjasp]

Hi

Thank you but the last time this complaint went to a higher tier I got no answer.

You must surely know that the Luxe has a fault in tracking sleep. There is so many complaints on your forum about this. The Charge 3, my previous Fitbit was about 80% successful but did cause some syncing issues usually solved by troubleshooting FAQ. The Luxe is a different issue. It fails to sync sleep more than it succeeds meaning every morning I am, switching off bluetooth and then on again, disconnecting app, looking for updates or ios issues, reseting Luxe,........all of this every day, its a nonsense.

Regards
Phil Lavin

[Heathers67]

My luxe only gives me simplified sleep data now for the past 2 months. I cleaned it well. Very annoying! 

[bretas]

Is it possible that something changed recently? My Luxe used to do a great job, but in the past few weeks has really deteriorated. It shows me still asleep now as I type this, my night awakenings are off (I look at my watch), and the times awake is too short.

[lavjasp]

Try switching off Bluetooth then reset and finally remove app and reinstall

Sent from Outlook for iOS<>