Luxe is not tracking my sleep data accurately

[ogueechi]

I bought a new Fitbit luxe about two months ago.

Suddenly in the last few days it keeps telling me that my sleep start time is about 3 AM, 4 AM, something really off in the last few days

I’ve tried wearing the wristband tighter and looser. I’ve tried moving the wristband higher on my wrist and lower on my wrist. I’ve reset the watch.

I am kind of out of ideas and wondering, does anyone else have this problem and are there any other suggestions?

Moderator Edit: Clarified subject

[Willowfitluxe]

I’ve been having the same issue also. Have they told you how to fix it 🥺

[Jander68]

Mines been doing the same recently, and since I updated it, which I thought may be the problem. But if you've only had yours a couple of months then that's not great. I'm out of ideas for mine as well, up until the start of June it was tracking perfectly, and now won't record my sleep.  

[ManuFitbit]

Welcome to the forums @ogueechi @Jander68 @Willowfitluxe.

Thank you for taking the time to share the details regarding this situation with sleep and the attempts to fix it on your own. 

I'd recommend trying the following steps to make sure your heart rate is working as heart rate reading is key to get your sleep data accurately:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the Account icon, tap on your Luxe's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.
  
  

For more information, see What should I know about Fitbit sleep stages?