Luxe is not tracking my sleep data anymore

[Pinkiehillbilly]

Why does sleep data no longer show REM, Deep, Light, Awake data? It’s all together started 2 days ago. Possible to change back? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Pinkiehillbilly. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe is not tracking your sleep data anymore. I understand your concern, I will do my best to help you with this!

If you received a sleep log, but it only includes your sleep pattern (which shows your time asleep, restless, and awake) check the following possible causes:

• You might have slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight. Learn how to wear your device for optimal sleep tracking.
• You might have used the Begin Sleep Now option in the Fitbit app instead of simply wearing your device to bed. For more information on automatic sleep tracking, refer to How do I track my sleep with my Fitbit device?
• Sleep stages require at least 3 hours of sleep. If you slept for less than 3 hours, you won’t receive sleep stages.
• Your device's battery might be critically low. To check your current battery level, refer to How do I charge my Fitbit device?

For more information about why you got your sleep pattern instead of sleep stages, tap or click the sleep record that shows your sleep pattern.

If you didn’t receive a sleep log at all, check the following possible causes:

• Your Fitbit device might not be syncing with the Fitbit app. For troubleshooting, refer to Why won't my Fitbit device sync?
• Your device’s battery might be critically low or depleted. To check your current battery level, refer to How do I charge my Fitbit device?