Luxe is not tracking my sleep stages

[EsmeJay]

For the last week, this is what I’ve seen (see pic below). I’ve tried the reset/logging out/logging in steps that always get suggested on this forum. Success! For…one day. Considering I literally bought the Luxe predominantly for these things, I’m seriously considering sending it back as I’ve had it less than 30 days. I am sleeping in a fine position, my watch is higher on my wrist…I’ve done all the things. But this is so bad.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @EsmeJay. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I appreciate you've taken the time to troubleshoot the issue before posting here and the image attached. I understand how you must be feeling.

Please bear in mind that sleep stages are based on heart rate data and it seems like your Fitbit Luxe is not getting enough HRV data to process your sleep stages.  

With that being said, I'd recommend doing the following:
 

• Switch the Heart Rate settings from On to Off and manually sync your Fitbit device. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Fitbit device. To do so, open the Fitbit app, tap on the Account icon, tap on your Fitbit device's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your Fitbit device once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Once the above has been performed, please monitor your Luxes' behavior (for heart rate and sleep data) in the next couple of days.

Always make sure to take this factors into consideration to make sure you receive your sleep data Why don't I see sleep stages today? 

[LADP27 · Accepted solution]

I’m having the same issues with mine.  I tried all the suggestions and zero changes.  I’ve had mine less than 30 days and thinking of sending it back as well.  Mine also stops tracking exercise and I have to remove it and resync it like every two day.  This thing is a more trouble then it’s worth! 

[EsmeJay]

Thanks for your answer!

I’ve actually tried this already, and it worked for one night before stopping tracking again. 

[Bjorgardis]

I’ve had my Luxe for almost a year and this same problem only started with the new big update - so I would think it is a problem with the update and not the user.