Luxe is not tracking my steps accurately

[AnnieBrouhaha]

My step count is too low on my new Luxe. I am on a treadmill and can see how many steps I’m walking and it doesn’t even get to that amount. How do I fix this? I am synced. And it’s probably reflecting half of what I’ve walked today.

Moderator Edit: Clarified subject

[Julia_G]

Hi, @AnnieBrouhaha if you hold onto the sides of the treadmill your Fitbit may not be able to count your steps accurately.  The solution to this is to avoid holding the sides and allow your hands to swing normally so that it more closely mimics natural walking - if you can do this, you will also get a better work out on the treadmill, although I appreciate that some people find they feel less secure using a treadmill that way.

Welcome to the forums!

[MarreFitbit · Accepted solution]

Hi there, @AnnieBrouhaha. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconvenience with your Luxe. 

As @Julia_G has mentioned, please note that your Fitbit device may not detect the number of steps if your arm is not moving. If you walk with a normal arm swing on the Treadmill/Elliptical, it should count the proper number of steps and calories. Take a look at the article: How does my Fitbit device calculate my daily activity? 

If you are using the Treadmill exercise mode on the Luxe it will use the Walking Stride Length and not the Running Stride Length for calculating distance from the number of steps. This will cause the distance to be off substantially. So, if you are running on the Treadmill/Elliptical, it is better to use the Run exercise mode, assuming you have correctly set up the stride lengths for Walk and Run. However, keep in mind that it is important that your arms swing freely in order for the Luxe to count steps, and not held next to the body.