Luxe is not tracking my steps accurately

[MagnoliaMoss]

From my morning walk, Luxe step count is 5,092 and IPhone is 7,322. I don’t expect them to match perfectly but this seems way off. I wear my Luxe on my wrist, and hold my iPhone in my hand during my walk. What could account for this? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @MagnoliaMoss. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the inconvenience with your Luxe. 

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)