Luxe is not tracking my steps

[JosephKate]

My luxe is not picking up steps

Moderator Edit: Clarified subject

[JKCI]

Me too. I've tried re-adding the device back. The battery has also been draining rapidly, without the GPS on. It's also not automatically tracking activities, like walking. My Luxe is about 5 months old, was working fine until about 2-3 weeks ago. 

[MarreFitbit · Accepted solution]

Hi there, @JosephKate. Welcome to the Community Forums. 

Is your Luxe not tracking your steps only or it's also not tracking other data? In the meantime, I'd recommend restarting your Luxe. For instructions, click here. Then, please make sure to sync your Fitbit device. 

Hello, @JKCI. Thanks for stopping by in the Community Forums and already trying to troubleshoot the issues with your Luxe. I understand where your concern is coming from. 

Regarding the battery drain, please make sure you've tried all tips and recommendations provided in this help article Can I extend my Fitbit device's battery life?

As for SmartTrack, please know that most Fitbit devices automatically recognize and record high-movement activities through the SmartTrack feature. To start, the default duration settings of your Fitbit Luxe is 15 minutes long. However, you can also choose which activities your device tracks automatically, or change the amount of time needed to record the activity. To do so, please follow the next steps:

1. Tap the Today tab , then tap the Exercise tile.
2. Tap the gear icon in the top right.
3. Tap an exercise, and adjust the duration or turn off Auto-recognize.

You can learn more about the SmartTrack feature in this link How do I track my activity with my Fitbit device?

Keep in mind that you can also use the Exercise app to start and stop a workout. For more information, see How do I track my workouts with my Fitbit device?