Luxe is not tracking my steps

[JSimon57]

Is not tracking my steps accurately. 

Moderator Edit: Clarified subject

[Heather-S]

@JSimon57 Hi there, can you provide more details? What kinds of activities are you doing? What kind of steps are you expecting? Are you comparing it against something else? We need more info in order to properly assist you. 

[MarreFitbit]

Hi there, @JSimon57. Welcome to the Fitbit Community Forums. We're here to help!

To better assist you, would you mind answering @Heather-S's questions? 

In the meantime, please confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, please see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take.