Luxe is not tracking sleep stages or sleep score

[C00p53R]

Hello, my Luxe no longer tracks deep sleep or gives me sleep score despite fact I pay for premium. Anyone out there in same situation. It’s the only reason I wear the Fitbit so now feeling not fit for purpose.  Any comments would be welcome on this 

Moderator Edit: Clarified subject

[MakMak]

Hi, @C00p53R! I'm currently wearing a Luxe and I haven't had a problem with the sleep stages, so this is definitely not a Fitbit-wide issue. Are you having a sleep duration longer than 4 hours recorded and maintaining your heart rate readings for the whole time?

[Grizz1219]

Having the same issue.. Why am I paying for "Premium", that is the one thing I really want to track and it's not doing it. I restarted my Luxe, still nothing... 

[Q.Mary]

I am having the same issue. Definitely sleeping plenty and it is tracking the sleep, just not the stages. 

[ManuFitbit]

Welcome to the forums @C00p53R @Grizz1219 @Q.Mary. 

Thank you for providing the information regarding this difficulty with your Luxe. Sorry to know about what you are experiencing. 

I'd recommend trying the following steps to make sure your heart rate is working as heart rate reading is key to get your sleep data accurately:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Luxe. To do so, open the Fitbit app, tap on the upper left corner icon, tap on your Luxe's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch once again. 
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device? 

Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?

With that in mind, I recommend considering the following in order to get sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

For more information, see What should I know about Fitbit sleep stages?

Thanks for your help @MakMak. 

[Q.Mary]

This worked, thank you. I didn't need to adjust anything about how I was wearing it or sleeping. 

[Grizz1219]

Worked for 1 night... I get a score once every 3 to 4 days... Not really what I had in mind paying for Premium... I sleep on my back, I barely move at all, it's on my wrist the same side as my night stand with my phone.. I did the list of things suggested... It's not loose on my wrist..  VERY frustrating...