Luxe is not working properly and I want to return it

[lvandorn]

I started using this fitbit luxe at the beginning of January, however today it just stopped working.  When I plugged it back in to charge, it indicated 86% charged and the time was completely wrong.  How do I return this.  This website is NOT helpful.

Moderator Edit: Clarified subject

[Lady901]

Hi USERNAME,

I've removed your post below, as it violates our Community Guidelines.

REMOVED_TEXT

Since you've continued this behavior after repeated warnings from our moderation team, the next step is to permanently revoke your forum privileges. You can always reach out to our support team at https://contact.fitbit.com if you need help with your device.

YOUR_NAME
Fitbit Community Moderator My Fitbit Luxe was a Christmas gift. It has never worked right. Won't hold a charge, does not provide data or details and keeps shutting down. My previous Fitbit Inspire worked perfectly and it actually works now but the screen got scratched and is hard to see. I would like to return or exchange for another model! Very frustrated because I mainly used it to track my heart rate and sleep data. How do I return or exchange this useless device ??

[LZeeW]

Hello @lvandorn and welcome to the Community.  You need to contact Support to get a return authorization from Fitbit.  My link is for Support in the US.  If you aren't in the US, please tap on your gear icon/profile picture in the upper right of your mobile app > Help & Support > Contact Customer Support.